Countam is an all-in-one accounting and business software built for Nigerian SMEs.

It helps you run sales, expenses, payroll, inventory, tax tracking, and reporting in one place.

Countam is for Nigerian SMEs, founders, finance teams, and accountants managing businesses

(typically ₦50m–₦5bn+ annual revenue).

Countam works best for Nigerian SMEs in:

• Retail and distribution

• Professional services

• Schools

• Hospitality

• Light manufacturing and production-based businesses

Basic setup takes 20–60 minutes.

Full setup (customers, vendors, products, opening balances) typically takes 1–3 days, depending

on how ready your data is.

Yes. If you choose the done-for-you option, we help you set up properly based on how your business runs. Done-for-you onboarding can include:

• Chart of Accounts setup (mapped to your business)

• Product setup, including the right tax tags

• Import of opening balances

• Import of customers, vendors, and products (using our templates)

Countam is billed annually.

• Software-only: ₦250,000/year

• Software + done-for-you onboarding + support packages: from ₦350,000/year

Packages include:

• Starter: ₦350,000/year

• Growth: ₦850,000/year

• Executive: ₦1,500,000/year

How many users do I get?

• Software-only (₦250k/year): 2 users

• Starter: 3 users

• Growth: 7 users

• Executive: 10 users

Additional users cost ₦60,000 per user per year

Yes. You can start with software-only and upgrade to a support package later.

Yes. Countam includes a 60-day free trial.

Yes. We send reminders 7 days before your trial ends, and again 1 day before.

If you don’t cancel before trial ends, your subscription will automatically start and we will charge your saved card. Your access continues without interruption.

Yes. You can cancel anytime to stop renewal. If you cancel, you keep access until your subscription end date

Countam is an annual subscription, so we don’t offer routine refunds once service has started. If you believe you were charged in error, contact support and we will review it.

Yes. We run promotions during the year, and offer discounts for bulk users and special programmes (SME associations and accounting partners).

Software-only includes Email + WhatsApp support, Monday to Friday, 9:00am–5:00pm (WAT).

We aim to respond within 3 hours of receiving your message, and no later than 12 hours in most cases. If there is a system-wide issue, we send an update to all customers on the platform.

Yes. Countam includes short training videos for each module inside the product. We also run live onboarding demos for new users and webinars for walkthroughs and updates.

You can contact us via:

• In-app Help (chat)

• WhatsApp support

• Email: support@countam.com

Yes. Countam supports:

• VAT on invoices and VAT reporting

• WHT tracking and reporting

• Payroll with PAYE calculations and payslips

• A tax liability dashboard showing what’s due

Yes. Countam supports e-invoicing through an integrated e-invoice service. E-invoice generation may be handled through a third-party provider while certification processes are completed.

Yes. Countam supports:

• Stock tracking and stock levels

• Cost of goods (COGS) and gross profit

• Multi-store stock (separate stock per location)

You can also view stock position at month-end for reporting.

Not yet. Stock adjustments and stock transfers are coming soon.

Yes. Production Vouchers help you record raw materials used and finished goods produced, so you can track true cost and profit.

Cash, bank transfer, and card. You can also add other payment types by setting them up in your Chart of Accounts so they appear in POS.

Yes. You can record split payments (up to 2–3 methods per sale).

Yes. Countam POS supports refunds and voids, with an audit trail.

Receipt printing depends on your device, browser, and printer configuration. We are testing printer compatibility and will publish a recommended list of supported printers.

Yes. Countam includes a wallet module with virtual accounts through selected partner banks.

• Pay vendors and third parties

• Make statutory payments (where applicable)

• Track office expenses without leaving Countam

Yes. The wallet module is available on all plans.

Yes. Limits depend on the KYC level completed with each partner bank.

Yes. You can import key lists using Excel/CSV (using Countam import templates). If you’re migrating from another software (Zoho, QuickBooks, Sage, Xero, Wave), export your key lists and import them using our templates.

Yes. You can export data in Excel/CSV and export documents/reports in PDF.

Direct bank feeds may be available where you’ve activated that service with your bank. Most businesses use bank statement upload + reconciliation. You can upload statements, match transactions to invoices, and reconcile cleanly into your accounts.

Yes. Countam comes with built-in roles and you can customise permissions. Built-in roles include:

• Owner

• Accountant

• Manager

• Cashier

• Stock Manager

• Payroll Admin

You can also create custom roles for external parties and control what each role can view or edit.

Customer TIN is optional, but recommended where available. It helps with compliant records and formal invoicing

Vendor TIN is optional, but recommended where available. It supports cleaner records and WHT reporting.

Yes. Countam is NDPR registered and operates with data protection controls, including a Data Protection Officer.

Customer data is hosted on secure cloud infrastructure with access controls, encryption, and backups. We don’t publicly list hosting regions.

You can request an export within 30 days of cancellation/termination. After that, data is deleted in line with policy.